FAQ – Southsun

What size are your scans? What size are your scans?

Medium scans are great for web uploads, sharing online and printing at small sizes up to about A4. Large scans are ideal for making bigger prints.

35mm Medium approx. 3630 x 2430

35mm Large approx. 5450 x 3650

645 Medium approx. 3300 x 2700

645 Large approx. 4848 x 3640

6x6 Medium approx. 2450 x 2450

6x6 Large approx. 3630 x 3630

6x7 Medium approx. 3030 x 2430

6x7 Large approx. 4550 x 3650

How long is your turnaround? How long is your turnaround?

Presently, turnaround for colour digital images is 4 working days after we receive your film. Black and White orders take an extra day.

How much is postage? How much is postage?

We charge a fixed rate of £3.99 in the UK and that includes getting your film to us via freepost and getting your negatives back in the post. Outside of the UK we charge £9.99 and unfortunately the freepost labels only work within the UK.

Do you push process? Do you push process?

Yes we push any film for free--just include instructions with your rolls and we'll get it done.

What types of film do you process? What types of film do you process?

We can presently process C41 colour film and black and white films. We don't do E6 slide film at the moment.

Can I write out the freepost label? Can I write out the freepost label?

Yes you can--but make sure you write the Freepost code at the top too or the package can get held up in the depot.

How do you send the digital images? How do you send the digital images?

We send the images by Dropbox or WeTransfer. So you will get an email with a link where you can download your files once they are ready.

Where do I send my film? Where do I send my film?

You can download a Freepost Label here.

You can also write out the address if you don't have a printer:

Freepost RUAR-LRHH-SSRX

Southsun

Iard Hendre

Aber Road

Bangor

LL57 3YP

You don't need any stamps with this address and can put it straight in a postbox.

How do I post my film to you? How do I post my film to you?

Once you have ordered you will get an email with an order number. The email will also have an address that you can print or write out. You can then just put your film in a padded envelope, add a note with your order number and name and send it in to us. Once it arrives we identify the order by the details, send you an email to let you know we have your film, and process it according to your choices.

Can you explain the options when ordering? Can you explain the options when ordering?

Yes we have made a page here that gives a guide to ordering and what the names of the processes are so hopefully that will give you a good overview of processes. And let us know any further questions.

Do you scan film that has already been developed? Do you scan film that has already been developed?

Yes we do. But because it takes our equipment much longer to scan film that has been cut into strips we charge the same as develop & scan. So you can order as you would a normal roll of film and we will scan it to your requirements once we receive it.

Do you return negatives? Do you return negatives?

Yes, as standard we return all negatives to you in the post.

Can I drop the film off at the lab? Can I drop the film off at the lab?

At the moment, we don’t do drop-offs as we are setup for mail order only. But we will soon have a drop box and reception so will update once drop offs are ready!